Senior Service Engineer

Are you looking for a challenge? That's what we offer!

Desired Profile:

1.    BE/B. Tech/ Diploma in Printing technology is preferred.
2.    Interest to pursue a career in Printing Technology/Graphic Art Industry especially in servicing of Printing equipment
3.    Understanding of offset/sheetfed/large format printing machineries would be added advantage
4.    Excellent business communication in English is preferred
5.    Willing to work from home and job role requires to travel extensively.
6.    Demonstrate team-spirit and willing to learn from fellow colleagues on all deliverables to optimize the results.

Key Responsibilities:

1.    Ability to understand requirements, advise plan and technical solutions as per compliance and guidelines.
2.    Understand customers job requirements and analyze the nature of service assignment and close the call with minimum possible time.
3.    Organizing and proper usage of tools & gauges
4.    Support all scheduling of regular PPM activities
5.    Learn and deliver as per analysing the nature of service assignment.
6.    Right recommendation for spare parts
7.    Preparation of service report
8.    Learn to recommended testing procedures
9.    Be prepared to get trained to deliver high level of technical service to support both internal and external customers in installations and servicing of equipment 
10.    Collaborate to support sales operation with respect to technical issues, customer complaints and sales opportunities.
11.    Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction.
12.    Timely escalation of service issues regular follow-up with all concerned and strive to bring the issues to their logical conclusion
13.    Promotion of service contracts. Monitoring of machines under warranty and ongoing AMC’s and take proactive steps to offer renewal of AMC’s.
14.    Learn the concepts of Cost control within the scope of activities & ownership for the company assets at his disposal
15.    Gathering of market information

Why work for HEIDELBERG?
 

HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.