EW/ESM Field Support Engineer

Location: Abu Dhabi, United Arab EmiratesIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Thales has built a presence in the United Arab Emirates for over 35 years, and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi’s airport.

JOB OBJECTIVE:

• Ensuring the EW system/station maintainability.

ROLES & RESPONSIBILITIES"

• The Thales EW Field Support Engineer (FSE) is the technical and technico-operational adviser for the End-User.
• Carryout the services for the End-User as long as directly related to the proper operation of the System, which shall be deemed to include the following:
• Assist in any preventive or corrective maintenance of the Equipment and providing technical advice and assistance on the maintenance of the Equipment;
• Assist in the OLM (Operational) and ILM (Intermediate) of the System as directed by the End-User;
• Assist in recording repetitive technical occurrences and liaising with back office and/or the relevant OEM to find preventative solutions;
• Assist in checking the shortcomings in the Technical Publications and participating with the authorities concerned in any requests for corrections;
• Assist in resolving queries and technical problems with the Equipment and giving assistance and advice to the End-user's staff to help solve any problems arising from day to day operation of the System;
• Exchange operation & maintenance Know-how with the End-user and the End-user's personnel relating to the Equipment;
• • Provide onsite coaching to operators and technicians (repeated briefing to refresh operators/maintainers knowledge);
• Performing investigations after any accident involving the Equipment;
• Assist the End-user in any System related tasks requested by the End-User;
• Write a periodic technical activity report and submit it to the End-User by the PM;
• Participate in technical meetings scheduled with the End-User and or with Thales.
• Minor Software changes or update to the system according to the End-User request and approved by Thales.
• The EW FSR will report to the Project Manager.

WORK EXPERIENCE REQUIREMENTS:

• Significant experience of working with EW sensor equipment of similar technology.
• Highly experienced in Ground or Naval station equipment
• Significant Network / IT experience
• Strong technical background.

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

• Former military EW technician is a must
• EW system maintenance certification
• Ability to work at height (mast)

PREFERRED SKILLS

• Language: English mandatory, Arabic and French are a must
• Excellent communication and interpersonal skills.
• Experience of investigating issues in complex systems.
• Ability to work under pressure, as part of the larger support and engineering teams.
• Experience in the use of standard test equipment.
• Knowledge of Installation and Testing of large Electronic Warfare systems.
• Understanding / knowledge of IVVQ processes
• Understanding / knowledge of health and safety aspects of working on or around heavy machinery.
• Driving License mandatory.

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