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How do i handle an angry customer that is not ready to calm down?

Customer Interactions
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Question added by Ayantola Ayandeji , customer care agent , Pipelines & Products Marketing Company (PPMC) Minna depot as NYSC
Date Posted: 2014/05/29
Upvote (0) Views (3) Followers (3) Answers (3) Report Question
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rajan koirala
by rajan koirala , Camp Boss , Alghurair asset management

BE PATIENT LISTEN TO HIM UNTIL THE END .TRY TO CONVINCE HIM AS MUCH AS YOU CAN.STILL IF HE IS NOT CALM  DOWN  GO TO YOUR SENIORS BRING IT TO HIM  AND TELL THE STORY INFRONT OF HIM SO THAT HE WILL UNDERSTAND  THAT THEY ARE TALKING ABOUT HIS PROBLEM TO  BE SOLVED.

sandy Audallah
by sandy Audallah , Senior Operations Officer , First Abu Dhabi Properties

just let him say everything on his mind I will listen to him calmly, once you give customers the chance to say every thing  they want they will reach to a point that they will be calm and willing to listen to what you have to say this way you can reach for a solution.  

osman baroudy
by osman baroudy , Accouting training , Academie et College Technique Euro-Libanais (ACTEL)

i will tell him that he's on right and we will make up for his lost time and that we are here to fullfil all his needs 

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