What is the best way to deal with customer complaints?

Appreciate / thank the customer for sharing the complaint

Apologize for the error / mistake / inconvenience

Listen actively and nod from time to time showing interest

Show Empathy – Put yourself in the customer’s place

Resolve, if it is within your control. If not, bring it to the notice of your supervisors

If not solved immediately, take down the customer’s details (name, telephone number, address) to contact with the solution

Do follow up till the customer is satisfied

Don’t take customers’ complaints personally

1. Care to the customer.

2. Good behave to the customer.

3. Assure to solution the problem.

4. Give feedback about his or her complaint.

5. Honest to the customer.

To be clear, honest and to do your best in solving the problem and follow up.

1-listen carfuly2- applogize if your mistake3-find the solution and offer it .4-give time frame to solve it5-if you cannot rebort immediatly to your manager.6-try to do extra service to delight the customer .

In my point of view Resolving the problem on time is the best way to deal with customer complaints. Customer don't concern with your best way to make him accuse, he always need solution, you can only make him satisfy if you will not play with his emotions and resolve his problem as soon as possible.

to give him complete solution of his problem

 

1. Quick thinking: Once you receive a complaint, don’t leave it. Reply to the letter, email, phone call, blog post or tweet as soon as possible, no matter how outrageous you might think it is. 
2. Observe and take note: Try and be open-minded and understanding about the situation. Write down anything you feel is important and ask questions. 
3. Make an apology: Regardless of your opinion, offering some form of apology can help. While in some cases it may not be legally advisable to apologise, you can still say ‘I’m sorry you feel that way’, ‘I’m sorry that wasn’t our intention’, or ‘I am sorry for your inconvenience’. This shows your sympathy and may help to calm the situation. 
4. Be composed: In high stress situations it’s easy to become irritable, but if you allow this to happen you might say something you regret which could have repercussions for the business. If find yourself becoming irritated, suggest that you’ll call the client back and try to take some time out for yourself to calm down. 
5. Be positive: Try and take an optimistic approach to the problem and focus on what you can do to help rather than what you can’t do. 
6. Think of your business: Whilst you are dealing with a complaint, show genuine concern. This could help turn the situation into a positive outcome, helping with future business dealings and ultimately aiding your reputation as a company. 
7. Communicate regularly: Keep your client in the know if the problem cannot be solved straight away. They will only become irritated if they don’t know what’s happening, so stay in contact and explain how you’re tackling the problem.  
8. Own the problem: If the problem is yours, take responsibility for it solve it as best you can. If it’s not down to you, find out who is involved and make sure you delegate it properly so that all parties know who is responsible for correcting it. As the first point of contact, the client  or customer will be looking to you for answers, so make sure you address that straight away and don’t just leave them hanging on.  
9. Discover the reasons: As well as solving the problem in the here and now, it’s important to understand why the problem happened so it can be avoided in the future. Make a note of lessons learnt and see what you can do to change your processes to ensure it doesn’t happen again. 
10. Serious complaints: If you’ve tried to resolve the problem without success, it might be time to call in a third party such as a legal adviser who can offer more impartial advice and a new perspective on the problem.

Listen with focusand pay attention to every detail now sort out customer's feelings from the facts and complaints. after sorting you will be able to see the shortcomings and would be able to address them in a best possible way.

Customer Complaint should alway be handled carefully, because it can effect company reputation. 

Incase of any complaints receive , first understand what is the problem if it is easy to solve by us then do it or if the complaint is complcated , contact the Line manager and discuss out a solution for the issue. At the end our main aim is to make the customer happy and make him come back to us again for new products or services.

No business will sail through smoothly with his/her customers unless one is perfect. Customers always want the best. Failure to present them with whatever they need, they will burst right in your face. Therefore, getting feedback from customers is very important if you want to keep them happy.

 

1. Thank the customer for their complaint.

2. Listen completely with no interruptions or excuses.

3. Agree that the problem exists and ask what you can do to rectify the situation for them.

 

 

 

1. Stay calm and friendly.

2. Fix the problem immediately 

3. Be proffesional in terms of answering the customers anger

4. Don't take it personal

5. Minimized the conversation and work fast to solve the problem