How do you manage angry customer on phone call

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Is it easier for you to handle angry customer face-to-face or over the phone?
Posted by:
Ahmed Ali
07-January-2018

Question added by Adnan Khans , Asst.Accountant , IBP Sharp + MEDEQUIPS (Toshiba)
Date Posted: 2014/05/23

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1 Answers

by Rima ourloum

1. Sachez écouter le client

2. Demande d’excuse

3. Prévenez votre supérieur

4. Mettez-vous au même niveau que le client

5. Terminez l'interaction sur une note positive

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