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In my opinion, every customer service agent should follow his/her corporate ethical standard and code of conduct while satifying a customer. However, in today's global market one should understand the cultural differences in various countries. Depending on persuasiveness of an agent, one should not use false means to satisfy customers. There is always an exception that can be made.
I believe in honesty, rather tell the truth. Customers prefer hearing the truth rather than lies.
Ethics is an important part of life and running a successful business is no exception to this. To become successful, a business needs to be driven by strong ethical values.
For a business to achieve long-term profits, customer relationship is of utmost importance. To gain a long-term relationship with customers and achieve customer return for the business, the business needs to be based on ethics. Business ethics leave a long-lasting impression on the customers and the impression on their minds builds trust, fetching a business more customers while retaining the older ones.
Well , Yes it's happening mostly when the company having a little bit shorten or weakness in there services , then customers will not be happy , in this case so the customer service will force to use false means to satisfy customers !
