Which two of the following best described "Reliability"? 1- Performance is consistent 2- Service is quick 3- Things are done on time

1- Performance is consistent

3- Things are done on time

Hi,

I would anwer this question from the point of vew of a  technitian in a computer technical help desk

• The1st pont would be consistant performance. I do not expect the hard drive to crash or the wireless card going bad for the next3 years.
• When things go wrong and I have to call for support the representative should be quick to resolve the issue. Should not put the call on hold and should not hang up on me even if the issue is a difficult one. I should not have to call for the same reason again. Also it should not be a quick fix. The problem should not reoccur after a few days. That would make the situation worse and I will loose trust of the company.
• If a part has to be replaced it should be sent in time.

1. Performance is consistent and2. Things are done in time

        If you are preparing reports, it ok having consistent performance but you should meet the deadline for the usefulness of your reports. Just like relation between efficiency & effectiveness.

All of the three are most important in different contexts and can be used in every walk of life.

For Instance: These are important for Companies, Organizations, Institutions and Departments etc. for their sustainability and reliability. Although, there are so many other rules for reliability, but for success in career and even in life i think we should also consider these three as well . 

Reliability based on the question would be best described by a combination of :

1. Consistent Performance

2. Things are done on time.

Quick service does not always guarantee performance. Rather it leaves greater chances for mistakes.

All three are important.

But the most important one would be-Performance is consistent

it would be things are done on time and consistant performance.

This is tricky and can have many answers depeding on different perception. But I would go for Perforamce. As without reliable performace, you can't have quick service or things can be done on time. So the essence is, Performace should be consistent to have accomplishment of personal and proffesional goals. 

Reliability as per me is the consistent performance and things done on time.

Quick services often can go wrong.

1. Things are done on time.

2. Service is quick.

3. Continous performance.

4. Take right decision in any situation.

5. Keep integrity every time.