What is the most important employee competency in contact center environment?

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Abdul Tawab Salahshour
29-March-2022

Customer Service

Question added by Zeinab Borai , Quality, Communications & Training Manager-Global Contact Centres , Etihad Airways
Date Posted: 2014/04/03

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1 Answers

Subhranshu Ganguly

by Subhranshu Ganguly , Quality Analyst. , WIPRO

I think the most importnt compitancy would be multitasking

The power to think what to say next next
To speak clearly
working on the computer at the same time will lead to lower customer averaqge handling time(AHT) and faster resolution to the customers problem.

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