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Perform Quality Assurance: Outputs
The intended outcome of quality audit and process improvement activities is to reduce the cost of quality and/or to increase customer satisfaction. Any corrective actions identified in quality audit, as well as any opportunities to improve processes, will go through the Integrated Change Control process. Change requests can take the form of
Changing a policy
Changing a procedure
Changing a process
Corrective action
Preventive action
Changing the quality management plan
Depending on the results of the Perform Quality Assurance process, you may also need updates to the project management plan, project documents, and the organizational process assets.
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