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what is the qualifacation needed most to be a successful front office manager?

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Question added by samy farahat , Front Office Manager , Radisson blu hotels&resorts
Date Posted: 2013/06/12
Nadia Ahmed Mohammed Saeed
by Nadia Ahmed Mohammed Saeed , T/L. Credi t& Risk , Canar Telecommunication Co. LTD.

University degree beside experience minimum5 years and the following Important Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 Coordination - Adjusting actions in relation to others' actions.
 Speaking - Talking to others to convey information effectively.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  Important Knowledge: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.
This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Importance  Value: Relationships - Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Corresponding needs are Co-workers, Moral Values and Social Service.
Independence - Occupations that satisfy this work value allow employees to work on their own and make decisions.
Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement - Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Corresponding needs are Ability Utilization and Achieve Recognition - Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious.
Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions - Occupations that satisfy this work value offer job security and good working conditions.
Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
 

RANIA KHALAF
by RANIA KHALAF , Creative Designer - Cross Stitch , MADE BY Rania Khalaf

It doesn't need qualifications as much as it needs skills like problem solving, communications, think fast, being a multi-tasks, handle pressure and ability to control situations and sure you need to be experienced in using the system as to provide quick service and above all, you have to like what you're doing so you'd be helping with a positive mood! And sure don't forget the smile :)

Sameer Khan
by Sameer Khan , Night Auditor

i said there no need of qualification because qualification just show your status but not show your behaviour and front office all depend on behaviour and in my vision a perfect front office manager is that person who is honest to work, problem solving and open minded person that qualities made a successful Manager and Successful Man Also Thanks to view my answer if you agree then reply and not then also reply where i am wrong in this again thanks

Basil  Alshalabi
by Basil Alshalabi , warehouse and Fleet Manager , البستان الخليجي

to be successful manager, you must be a leader not a manager.

The best qualification you need is Experience, don't think it on a false sense , do consider two persons out , one with lot's of exp and with basic ed and one with too high quals and with a little exp and you have a vac in your company, whom you would choose? ....................................
I need the first one , that's my answer

osama el sherif
by osama el sherif , Front Office Supervisor , Jaz & Iberotel

qualification is a such huge meaning, it dose not mean something special but it is collection from how soft the service is,how fast the service is,how is the reaction for the person whom in charge to provide the service,what is reaction from the person that you provided the service to him,and all this points according to the elements and the level that you have in your place if you felt and heard and touched that the guest feels that your service higher than he expected or to the Wow service, that is the first strong stable step to the real meaning of the qualifactions

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