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There is nothing that can substitute for excellent customer service. Like you said, you can have the most incredible product out there, but if your customer service is terrible, chances are you are not going to have repeat customers.
I have been pretty fortunate with customer service, no horrible service yet. Im a kind of a person that don't make a big issue when it comes to service unless its really horrible. If thats the case, I will never visit that place.
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