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CRM refers to the management philosophy with the CRM concept came first before the product or software was developed.
CRM model comes before the crm software, which contains the managed relationships with the customer, It give customer a better option for monitoring there request/task.
The CRM concept comes before the CRM software which is a program to automate customer relations by implementing the CRM concept.
CRM is a Management philosphy from the beggining. CRM concept comes first. The software is to Manage it an effective way to keep records and followp the customers and leads to improve customers experience and monitors the over all process in easy way.
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