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I believe if you take care of your employees first, they will take care of your customers. Not what the textbooks say, but it makes a lot of sense. Leaders serve workers, workers serve customers.
A smart manager would consider their employees first
In service industry, every role is vital to a business. You need to be fair to both your employees and your customer. Take care of your employees and they will take care of your customer and your business. Be fair and open minded. All you need is balance and fair treatment to both.
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