How to handle customer while critical level of escalation?

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Posted by:
Ashraf Metwally
28-December-2016

Customer Interactions Project Execution

Question added by Ravi Ranjan Singh , Project Manager , Middle East Telecommunication (Metco-KSA)
Date Posted: 2014/01/27

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1 Answers

Tarek Ali Badran

by Tarek Ali Badran , GENERAL MANAGER , EasyPACK TRADING

Control your Assumptions
Gather the Evidence
Think of your Goals
Show Concern as you Begin the Call
Let the Customer Tell the Story.
Offer your Solution Positively

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