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I think1 skill MUST be founded (( Communications )) he / she must have the art of listne more talk in order to know well the need of the customer before even he / she ask for it.
Overall Communication skills which includes Listening, Speaking as well as Non-verbal skills.
Being a good listeBeing a good listener
By years of experience people need someone who listen to them and many of customers issues will be resolved by listening and giving attention
I think patience , multitasking , working under pressure and an open mind
Giving other person the confidence that you are there for him and her. Only then he/she would have confidence to come to you and hav etrust that his/her issue would be resolved.
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