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If you are interested in having him as appotential customer then you should treat him in a perfect way, let him think that he is the only one that concerns you, try to solve all his problems, give him recomendations that are better for him.
Your approach really counts. Approach the challenge with positive mind and analyze what is the actual need? Find out the factors obstructing the flow and the deepness of impact. Try to find the best solution which consume less time and more fruitful benefit.
I believe it's best to get a clear understanding of the situation by openly listening to the customer, honestly assessing if you are able to assist them or if the problem is beyond your support. If you able to assist them, inform the customer that you will do everything in your power to ensure satisfaction, and if you are not able to assit them ensure the customer that you will research the proper support and work with them to satisfaction. Patience and honesty is the best approach, stay calm, caring and professional at all times. Allow the customer to feel that you are partnering with them to meet their needs. Put yourself in their place, they will appreciate your support.
the firest imppresure ts the lasting imppresure
Learn from a challenging customer (him or her)
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