what are the Critical Steps to Successful Customer Relationship Management?

Step1 - Devise a business strategy Step2 - Perform an evaluation.
Step3 - Determine process enhancements..
Step4 – Define your business requirements and select a vendor Step5 - Determine infrastructure requirements.
Step6 - Implement the system.
Step7 - Provide customized training

Simply listen & act to coordinate under umbrella of compliance.

The customers relationship management is a part of Marketing concept.it is always smothely works under the umbrella of marketing environement ,not a sales envirement.because of,the concept of marketing focuses the need of customers or buyers through customers satisfaction,and as we know that there is customers satisfaction,where is the hope of building the relationship with the customers.

1-Developing , motivated and monitring your team.
2-Establishing effictive service delevery processes.
3-Insuer the manager are the key chang agents

1.
The most important thing is to treat your customer as if you are trying to win him for the first time.
2.
Identify the customer's pain points and constantly remind him them that you are there to help.
3.
Be transparent