Describe a time when you had a difficult customer, and how you handled that situation to win the sale.?

When I encountered a difficult person with whom I did the first thing I did, I smiled and then told him I want to help you and I don’t want to cause you to be in a bad mood Do you want to drink coffee? Then I tell him I’m not in charge I’m just doing my job I hope you accept that

Communication is the key ! Liston to what they have to say never stop them from speaking and while doing that find out what they want or need based on it Listening skills you will have exactly the answer to your own question on how to approach the sale and close the deal... the ball is in your court with that one you either make them smile or more angry with words you choose !