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To manage the relation you shoul be honest with your customer for the services & product what you supply to them.
Time managment to deliver your product & quality.
try to build good relation with customer as frinds this step it will be reduce the gap.
the paper work its very importance like PO & DN & MR between you.
We should be polite to the customers. Always have a smile on the face. Welcome them with a warm greetings.
Customers are the king. Customers are the brand ambassadors of the products/services.
Focus on creating loyalty towards your business. The important to consider how you can manage your customer relationships to build your business and your customer base, and keep your customer returning.
First thing, you should remove the gap between customers and the brand,
the Customer must feel free and comfortable during its existence at the store
while this happened, you actually become owns the customer.
A second thing I can tell you, be creditable to your Customers, even if you are not in real, Pretend that in your work time.
third thing, keep asking customers about their opinion on the products, this makes them feel more appreciated and importance.
the last thing, keep in touch.
you shoul be honest with your customer for the services & product what you supply to them.
try to build good relation with customer as frinds this step it will be reduce the gap.
Always have a smile on the face. We should be polite to the customers.Welcome them with a warm greetings.
Customers are the king. Customers are the brand ambassadors of the services which we provied.
§ Adapting previous experience to achieve the desired targets and objectives
Quest to achieve client satisfaction in accordance with the required quality , time frame , budjet
How to do it?
One thing you have to remember when you're meeting any potential or existing customer is that, for them, you are the company.
They don't know who your boss is, who is that person in the technical department, or about the policy regarding something.
A customer forms a bond or a relationship with the sales person (typically a sales person) is when he/she answers his/her questions, resolves the issue and does everything with a smile. Facilitating the customer is key. No matter how absurd the requirement maybe.
Prioritizing Customers?
We all are human and there is only so much we can do for one customer. Prioritzing is the solution here. Some sales people might do so by comparing the revenues they bring in or in some cases, the referrals they provide.
You have to prioritize or simply put, manage the relationship. The most simple way to do that is by attending their calls whenever the call and giving them souvenirs so they know that even if you're not meeting them or calling them, you still remember them. In turn, they will remember you and always greet you with kindness.
Importance?
Customer relationship management is one of the key driving factors in developing customer loyalty. Customer loyalty is beneficial as it guarantees long term revenues and spreads excellent word of mouth regarding your company and you, if you're a sales person, more commission.
Relationships are more than money. It's about networking as well. Sometimes you get to meet people that are in the same industry as you and might serve you well in the future.
By understanding customer's demand concentrativly; make him/her realise that you are very important and also to put in departmental importance in her/his mind accord with departmental policies.
Moreover, find costomers nature and try to be good team player with costomer's demand/will.
Try to build good relation with customer as frinds this step it will be reduce the gap.
By giving the best and easy solution from my technical knowledge
Be Confident!!, promise only what you know, if you are not sure on their requiremetns then tell them you will check and update.
Be polite, make good contact, but dont forget to maintain all changes done and discussions between you and customer.
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