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What are key strengths for customer service?

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Question added by Srinivas Hanumantharayappa , Sales & Business Development Manager , JoinEight Infotech Pvt Ltd.
Date Posted: 2018/03/27
GOWRI SHANKAR
by GOWRI SHANKAR , Area Sales Manager , KGM Software Pvt Ltd

best liserner

appropriate and breif  explanation

good problem solver

cool mineded

 

Nabeel Rahman Thuppanath
by Nabeel Rahman Thuppanath , Supply Chain Manager , Abu Dhabi Medical Devices MFG Co. LLC (Subsidiary of ADNIP Group)

Understanding Customer requirments proactively and acting accordingly.

Always available on call to answer any kind of queries

Working with them as thier partners

Bernadette Sulit
by Bernadette Sulit , Team Leader of BEAUTY ADVISOR for GOSH Cosmetic Brand , M. Sadeq Ruyan General Trading Establishmen

the key strenghts to customer service is the ability to:

 

1. Listen and Understand the customers needs and provide solution appropriately

2. Build and maintain the customers trust through eye contact and appropriate body gestures

3. It is very important as well to determine the customers pace or sense of urgency as it would result to the overall customer satisfaction. 

4. Excellent communication and presentation skill

Carla Yvonne Supan
by Carla Yvonne Supan , Front Desk Receptionist , Melodica Music and Dance Institute

Excellent communication skills

Product or service knowledge

Client-centered attitude

 

daniel ewoma ogodo
by daniel ewoma ogodo , finacial advisor , fbninsurance

The following are keys to becoming a good customer care officer.

1. You should be able to make the customer to be relaxed before asking relevant questions

2. Ability to detect the need of the customer

3. Suggesting relevant products to customer if the customer is not satisfied with the one he have.

4. Be a good listener .

5. Know your company's products

Manoj  Singh
by Manoj Singh , Asst. Manager , Swathy Feeds

Ability to understand customer needs, wants and expectations by asking relevant questions

Carmila Arejola
by Carmila Arejola , Data entry and processing , Mohamed Nasser Alsayer &Sons group

approach and greet the customer in a polite manner with your smile for them to feel that they are welcome in the store. Then ask them how you can help them , what kind of particular items they need and giving them accurate answer and directions to the items they want. Show them new collections and give them knowledge in regards with the benefit of the item. Then dont forget to say thank you as soon as the customer purchase the item or even if they are not buying as soon as they leave in your store In that way you can have a satisfied customer that keep on coming in your store because of good customer service provider that results to sales.

Mohammad Tareq Iqbal
by Mohammad Tareq Iqbal , Assistant Manager, Sales , Flora Limited

 

1. Ability to understand customer needs, wants and expectations by asking relevant questions

2. Considering customers as a family member

3. Keeping patience while serving customers

4. Equally treat all levels of customers

5. Having adequate knowledge on the topics being served

YAHYA POOLADAN
by YAHYA POOLADAN , OPERATION EXECUTIVE , Voywing Techlabs Private Limited

Patients, Willingness, Clear knowledge about the Industry, Basic Human Psychology and a marvelous Tongue.

Muzammil Khan Suri
by Muzammil Khan Suri , Sales Associate , Bombay Quality box

Some of the key strenths for customer service Are.

1.Asking right questions to understand customer need.

2. Skill to find right product to fullfil customer requirment.

3. Acknowledge customer about the benifits of the product.

4. Helping them to compare with other products.

5. Let them take their desicion.

 

Bernadette Cruz
by Bernadette Cruz , Escalations/Reports Supervisor , Convergys Philippines Services Corp

A key strength in a customer service position is that of patience. You may be dealing with people who are lost, angry, frustrated, have multiple questions and expect you to be able to solve all of their problems. Demonstrate your ability to be a calming force in your response to this query.

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