Should the relationship between staff and customer be formal? هل ينبغي أن تكون العلاقة بين الموظفين والعملاء رسمية؟

No it is not  when we be closer of customers that make the wall is broken ,and that maked they ask more questions to us and courage thay to get our stuff or deal our company

فما ما نوع العمل

وما هى مساحة العمل

Preferably not the relationship between staff and clients with mutual respect and affection by both parties because the most important thing in making the client is winning and respected but when dealing with administrative matters, the official client should know that this is the right action to be responsive to personal things to work welattaghi

No It shouldnt , as customer service ppl , we should be friendly to our customers in a proper way

its very important to have GOOD relationship with Clients in a way that would not affect company or our REPUTATION

التعامل مع العملاء بطريقه رسميه أو شخصيه تتوقف علي حجم المنظمه ونشاطها ففي المنظمات الصعيره جدا كامشروعات متناهيه الصغر فالعملاء يكونون من المنطقه المحيطه بمعني الجيره فتكون العلاقه غير رسميه في التعامل لكن لو كانت المنظمه كبيره كالبنوك مثلا فان العلاقه يجب ان تكون رسميه حتي لا يكون هناك مصالح في المنظمه ويكون هناك أولويه لحصول عميل قبل الاخر علي خدماته 

I don't mind the formal relations with the customer but in a very smart professional way.

نعم ....ولكن يعتمد على حسب نوع العميل الذي تتعمل معه كل عميل لديه طريق لتعامل معه هناك بعض العملاء من السهل التعامل معه

وكذلك هناك عملاء معقدين يصعب التعامل معهم ...... مجملا مهارتك هي التي تحدد ذالك .

لا توجد قاعدة تقول انه يجب ان تون علاقة رسمية او علاقة شخصية طيبة..الاحترام هو المفروض والمطلوب

Hi ,

Generally speaking the relationship between staff and customers should be formal. But in some circumstances when the staff has known the customer for a number of years it might get a little informal. A bank manger may grant a loan and give his customer whom he knows for a long time , leverage of time to bring in the documentation. Now the manger gains as he is meeting his target and the customer also gains as he is getting a hassle free loan. Now here the manager is taking a risk that is based on trust with the customer at the personal level. When a staff member does something that is informal or out of the way it is in his own risk and it is based on trust and relationship. In the same manner a sales rep can give some additional credit limit to a  dealer based on trust. The sales rep is able to meet his sales target. But it is advisable to the staff  whenever he /she does something informal , he/she should be very careful about the credentials of the customer.

it must be formal yet nice and to the point

I think yes it must be formal