What is the best thing to do if there is guest complaint?

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When guest complaints against staff, manager or management to whom he needs to s...
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SRIKANTH BODDULA
25-June-2016

Complaint Handling Complaint Management Hotels Hotel Management

Question added by jovanie castillo , waiter , Hotel Roma
Date Posted: 2017/05/17

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1 Answers

by Nahila Salameh , Chief Accountant , BTC Networks SAL (Telecommunication engineering company)

Don’t be passive-aggressive

Use supportive questioning

Treat them with genuine respect

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