An organisation works hard to manage customer expectations. Why is this important?

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How important it is to manage customer expectations effectively?
Posted by:
Rasha Maarabouni
05-January-2016

Customer Interface Customer Research Customer Service Customer Experience Management

Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/05/10

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1 Answers

by saleh Abdu , Administrative Officer , Fawaz A Alhokair & Co.

Because the customer is the source of your profit and profit comes when the customer finds the company up to his expectation.

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