Why has an organization set procedures for Customer care staff to follow?

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12-November-2020

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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/04/12

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by Ahmed Sallam , Legal & Admin. Advisor , Salman Ayed Al Amrei for Law & Notarization

procedures are one of essential requires for ISO 9001 .
procedures can drive improvement .
procedures are prevent conflicting between employees tasks.
procedures make sure that you follow steps to achieve your customer satisfaction

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