You had an argument with someone before coming to work, that hurt you. What are some of the things you can do so that you still serve clients happily?

Personal and professional life have to be firmly drawn.

What happens outside the work environment should not be dragged into how you perform your task.  As a manager that has gone through the motions as a newbie at the bottom of the food chain to someone in charge or people - I can see how it impacts performance my own or my staff if I cannot clearly draw the lines.

As a Manager, I have had to pull my staff aside and have a 1-on-1 chat to understand the causes of the affected performance.  Sometimes giving them a little time out might help but its a case by case because some people might misuse the empathy you show them.

 

Remember the reason you are at this job and use those goals you've set yourself to pull the mood up and remember to SMILE till you are able to get over the hurt and deliver what's expected of you.

you can set a personal goal for that day like a challenge to your self it will help you focus on the job.

 

Part of being professional at work is maintaining a relatively even emotional keel. That’s not to say that you can’t have emotions at all, but they should be ones that don’t disrupt others or make others uncomfortable. May be parts of you don’t love or feel like doing the job but you are being paid to do it no matter what. Understanding that if you’re very frustrated at work, the appropriate response is to raise the issue with someone who can help solve it, not to complain to others.

 

Employer shouldn't be emotional, especially at work time since losing control will may ends in a bad working day, or employer to be fired

I always separate personnal problems with Work, i don't even talk about them at Work.

i consider my self as someone who can separate personnal life and professional life. 

You have to have a work "mindset" and a "professional mind set". Don't bring the issues to work, as it will impact you and your performance.

 

Think of it as a work mode switch -  "on" and "off". You dont think about those factors and focus on what you are doing.

Hi All,

 

This is one of the most common incident which can happen to any of the professional. To avoid any conflicts based on your personal problems, we must first need to learn to draw a thick line between our Personal and professional life. 

 

I also have faced similar experiences many a times, to avoid any bitter experience with a customer/client (internal or external), I follow any of the below steps:

A.Listen to them carefully to understand and not to answer - when you hear the issue of others you will forgo yours (a normal human tendency)

B. (If you have the option) Try to avoid severely irate customers at the first go, start with pleasing customers (some can even make you day)

C. Don't start you work immediately you reach office, go through the appreciation emails you have received from customer/bosses/colleagues etc.

D. The best - Resolve the issue where it started, don't take it over

 

Regards,

Abhinav

 

 

 

Set aside any personal issues/feelings and never let it affect your job in any way.

Even if I had an argument before coming to work, I try and release all that negative energy by having a cup of tea and some nice conversations with my team. And then I sit with my team for some time and work from their work stations so I am occupied and always have this sense of responsibility in my mind that my team learns from me and if my behavior towards any customer isn't right due to some instance that happened a while ago then they will also react in the same manner when they face the same situation.

I will simply keep in mind, the bright side of the day when I get hurt I am absorbing it easily because you cannot explain yourself to everyone, they dont know you and they dont know whats happening to you I need to be nice to everyone and nobody can help me only myself to move on and accept.. then continue living and make the best effective customer service you can give as much as you can.

I never bring my personal problems at work and we should not allow these to affect our performance at work. As a customer service executive, the best approach and attitude towards any type of client is empathy. You should make them feel heard, understood and it should be your utmost priority to make them feel your intention to assist them with their request or issues. Not all issues can be resolved immediately neither can all requests be approved or provided but to offer them the best options and excellent service is your main responsibility.