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If a customer calls you to ask for an advice regarding personal affairs, should you entertain them?

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Question added by Audrey San Gabriel , Moderator , Bayt.com
Date Posted: 2017/03/10

Yes you should. You are seen to care more even on personal matters. It shows confidence plus building trust and relationships that last longer to encourange repeat business.

It depends on how deep the revelation is. You can just listen because sometimes people just need to bring out some persona issues.

Rajesh  Kumar
by Rajesh Kumar , Sr Officer , CRISIL LTD

By ignored, customer relations can harmed but we should handle it calmly 

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