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yes, it is always better to speak the language of the customer, or at least learn how to speak customers language, fluent or not as long customers are satisfied.
Don't just talk to the customers, we should communicate to them
By understanding the customer's needs and body language, one can approach customer and satisfy their needs while speaking to them in a language they would understand, which makes the seller and the customer have a bond and temporary trust over the product being sold.
I think it's no,in a standard way,we must talk first in English and then lately it's ok to talk in their own language specially if we know their language.
Yes it is correct, convenient and easy, if customer service employee communicate with me in same language and has better understanding to clarify the small details and discuss the matter fully till resolved.
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Yes, one must know the language costomer comfortable with because there's no point talking if costomer don't understood what you want them to, As a customer service employee one must learn to communicate. To communicate a common language is always important but more than that is the expertise of realizing the customers exact requirement so that one can solve the problem much more faster. Hence one must learn the "language of the customer" both literally and metaphorically
Definitely because you're not only selling the product, you're selling yourself. One needs to make the customer comfortable around them in order to initiate and sustain sales.
yes,always best because communication is the key for success.
yes for better understanding
Yes. It's the first condition to deal a customer with his own language.
Yes it is correct, customer will have full knowledge about what i'm saying
yes its always good to approach the customer with there own language
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