Register now or log in to join your professional community.
Service Delivery is about performing operational tasks,it is about WHAT you deliver to the client,service management on the other hand looks at HOW you are delivering the services
service management focus on operational management
Service Delivery is all about delivery the service as per SOW (Statement of Work), it's focus on delivery as per contract. Where Service management is all about operation management and oportunity for continious improvement which make delivery efficient and above the marks.
Achieving Organizational goals thru Team management falls in the category of IT Service management and IT service delivery stands to be the manner in which business and users access and use information technology (Design, Development, Operation & Execution)
IT Service Management is the method how the team is managed to meet the KPIs whereas Service Delivery is process of delivering the service
IT service managment revolves aroung managing systems where as Service delivery management revolves around managing IT services
IT Service Management is the overall practice where you first put a strategy and then start designing your services, after that you deliver the services and then you need to monitor measure and improve. as for the IT Service delivery and as you can see it is one phase in the complete IT service management lifecycle.
Service management focus on operational management while service delivery focus on
project based management, more over IT service delivery is part of IT services Managment.
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.