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Face to face has countless possibilities compared to limited and restricted over-the-phone.
i think face to face is better option to solve the problem rather than on phone.because some times small issues create big problem between customer and company.so i believe face to face is best choice to satisfy the customer and fulfill his requirement and to solve his problem.
It should be face to face so that you can see how the customer react on that particular problem and base on that you can make a decision to solve that problem.
Yes i do agree with him and i would do my best to short out the problems positively and effectively or if not then i will transfer to my senior/manager.
a face to face customer interaction is the best where u can express your self out be it through gestures or illustrations which cant be done on phone
This question depends on the situation, but if both opportunities present themselves I say it's better in person because people react better once they look at you and realize how sorry you are.
either way as long as you solve and can provide the information of the customer's problem / inquiry
Both ways are rights it`s depend upon your knowledge & convincing power.
Face to face to more precise and convincing
I would rather solve customer problems face to face , but solving theirs on phone is also doable.
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