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With this question, it is essential to mention that with this kind of job, a highly motivated person is recommended and customer service agent is that person. We need to be pushed rather we have innate desire to perform our duty as much as we want to something for the growth and progress of the company.
Be fit when I reach the customer satisfactionand when do my best to make my manager happy by comleting my work.When I find appreciating while my creative .
should have Strong Communication Skills,Should have good managerial skill ,should have Patience skill,should have a calming presence ,should be Confident ,should have Time management skills ,should be a great listener,have knowledge of Company products/services ,ready to learn new things,and should have ability to give quick response and to solve/answer customer inquiry/issues. These Important skills would make good for Customer service Position.
listening skills
in any customer support position one should have sound knowledge of products and services including prices and different prospects of the company, calmn listner, answer in such a way the client/caller will understand what support representative is saying
For being a Good customer service representative/executive one needs to be :
-Very well presentable.
-Humble presonality.
-Literate about the company products/services.
-Strong communication and negotiation skill.
-Very good listener.
-A good decision maker.
-Cool minded.
the appearance, the background of the service that you are representing, the comunication skills that you have are also important and finally and most important thing is the company's policy and the provided quality level of the products.
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