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It means that the " Bread and Butter" of the company is their customers so they must focused to build rapport and gain trust for the company's progression.
Customer Focus is the orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service program.
Customer service is a core ingredient of total quality operations, and it includes concerns for both internal and external customers. It is a foundation of competetive advantage in an organization.
As saying goes, "Treat your Customers as King / Queen". This has even more Importance and Relevance as it is a Customer focused Organisation, We should provide Solutions in such a Efficient manner which leaves the Customer fully Satisfied from which the Company name & its Reputation will Increase which in turn brings More Clients & Businesses. So we should thrive on getting Customer Satisfaction by providing Quality Services & Solutions.
customer focused organization : to uncover customers' needs and requirements so as to bring the service, products' and organization's capabilities to satisfy those needs,and to conduct market research to detect any needs and requirements changes
Customer focused company is that which has managed to gather the 'Trust' and 'Reputation' of the company which results in repeated business and referrals. By having a strong foundation with existing customers, a company can cut its cost of putting people to generate new business, since existing clients refer leading to more revenue generation.
Success of a business and organisation depends upon the customers. Customer focus is usually a strong contributor to the overall success of a business. Meeting the customer requirements and customer satisfaction is the main concern of customer focus I feel. Constantly gather information, Get embedded in their strategy, emphasize customer relation and retention, debrief after customer engagement are the peculiarity of a customer focused organisation.
First of all a customer-focused organization means successful organization. All our world consists of dealings, and if you want to get really good deal you have to be respectful to your clients and always know their needs. Also success of all projects depends on final customer and even upper management can be fired by usual shoppers, if they are not satisfied and can't find what they need. So a customer-focused organization means organization that respect its clients, know what they want and give what they want staying at that with positive profit and perfect reputation.
Customer focused organization are strong contributor to the overall success of a business and involves ensuring that all aspect of the company put on its customer satisfaction. Customer is the heart of the business it should be taking care the customer needs.
Building customer Business Partner relationship in the Business is very important in today's Business Senecio.
When Customer makes complaint on the product immediately the complaint is lodged. Then the problem is to be taken up with company's QA & R&D for Analysis and CAPA for sustainability of Defect Free Product which every customer would appreciate and in turn escalates the Brand Equity at market place on a long run. This deed of producer' responsibility of permanently eliminating the problems will certainly improve the credibility of the Product quality image in the market and in the minds of ultimate customers..
So after sales service is not only limited to reaping and replacing the entire product / parts of the product ,but initiating the actions for permanent solution and the problems not to repeat is more vital. This action of correction of production process Is essential and the real customer focus .
I every business business to grow we need a strong buying forced. creating this strong buying forced can be done by, making the customers to see their value in the organization, try to understand them and proposed solution to there problems, let them be part of the organization. the organization can even create a service that should follow up customers and fine out weather they receive full satisfaction from the product or services rendered to them. at times, some of the customers should be consulted so as to give more meaning t the customers. An organization that is customer focused. should treats the customers as a king. remember without customers business cannot move. so our CUSTOMERS ARE RIGHT AND ARE KING. THANK YOU
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