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Yes, success and expansion of a business depends a lot on customers. We should provide satisfaction to our customers and keep in mine that customers remember service a lot longer then they remember the price.
yes, as banking industry is known as services industry and in services industry setting high customer service standards matters a lot.
Depends on what an individual or company's preference to market. Another, it all depends on what is the product and service the company represents pertaining to the banking side of customer service. Thanks again.
jocelyn c.
Yes it is a deciding factor to a great extent. If you provide a great service to any customer, he will come back to you again and again for his banking needs.
Whereas if a customer is not satisfied with the service you provide he will choose some other bank.
Customer service and customer satisfaction plays a major role in retaining a customer, be it retail or corporate banking.
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