What can HR managers do to mitigate workplace conflict? What steps should be taken to convert tension into innovation?

Hello this is my answer , I hope that can help be you a little , good luck !

Conflict is an inevitable part of the workplace. According to the Virginia Department of Human Resource Management, 60 to 80 percent of all workplace conflict stems from strained relationships between employees and executives. As a manager, it is your job to communicate effectively, respect employees, recognize office tension and understand the importance of everyone in the office. These managerial responsibilities will help prevent a great amount of conflict. When conflict does arise, however, it is essential you handle it effectively and thoroughly, as well as quickly, using a variety of techniques.

  Step 1

Talk to each conflict participant privately to piece together a story. When talking to each person involved, keep an objective but concerned tone. You don't want people thinking you are on their side, but you also don't want them thinking you aren't.

Step 2

Research each version of events and familiarize yourself with it. Then write down the conflict or disagreement in a few sentences, what caused it and a possible solution for the problem. Familiarize yourself with the details of the conflict.

Step 3

Meet with the main employees involved in the conflict together in a private room. Keep a cordial and optimistic tone from the very beginning of the meeting and request the same from each person.

Step 4

Objectively recite the conflict back to participants, telling both sides how you understand it. Verify with each person that what you've said is accurate. Allow each person to add or correct any details and propose solutions. Listen intently to each person and make sure they stay calm and collected.

Step 5

Reach a final solution based on participants' proposed solutions and ones you've come up with as the objective party. Make sure everyone is satisfied with the results. Jot down notes of the decisions made, have the parties in conflict shake hands and dismiss the meeting.

 

Step 6

Log the conflict--both sides of the story--and resolution into a document. Print out a copy for each party to the conflict and have them sign a master copy to verify the information is correct. File the document with human resources for future reference if the conflict ever arises again.

Investigate the reasons for conflicts. Verify if there is particularly employee who is the cause for conflicts if not then Create competition among employees with incentive plans/gifts for best employee and mention best employee gets awards depending on their work, discipline etc.. Make sure every employee is treated equally and motivated to perform the given tasks so that they try to show that they are best among all.

1- Identify and investigate what, why, when, who are involved in.

2- One-One with individuals to find out how would they like this to be resolved

3- If possible, try and arrange round table with parties involved and agree to mutual understanding.

4- If above dosent work out, try to avoid contact in between by changing shifts og locations.

5- For serious incidents disciplinary process to be followed.

Innovation at work: By continues support, training, good listning, constructive feed back to employees could form grounds of innovation at work place.

 

Firstly, they should reach out to the foundation of the conflict. For instance, it could be due to resource allocation, communication, cultural difference, personality clash or leadership. Nevertheless, managers should resolve conflicts either by collaborating or comprosing or avoiding or accommodating or competing. 

 

Managers should take two ways to manage this problem

First there's no way for breaking rules.

second way to increase company social role by manage awareness campaingns among sections about the denger of workplace conflict and there negative effect on production and then all employees so they need to respect rules and the place that they are work for, to achieve company goals so all success will benefit on there personal life.