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By giving to the customer an excellent service and ending it with a smile. even though the customer didn't like your service, you should be accept that as a challenge so you can enhance your skills and make the wrong things right.
BY GIVING APPROPRIATE 24/7 SERVICES, JUST TO SEE A HUGE SMILE ON CUSTOMER FACE, IF CUSTOMER ARE HAPPY WE ARE HAPPY
To give the customer a good impression of the institution and his assertion that he is not an ordinary agent
This industry is driven by two main things service level and care for the customers
To exploit the available or emerging opportunities in the hospitality service industry.
To fulfill ones passion, ambition and childhood or long term dream.
Inducing and luring one into the hospitality service industry by government authorities or by the lucrative offers and opportinities for profi.
Bandwagon effect- hospitality "selling like a hot cake", everyone wants to get involved.
Ambiguity, curiosity or love for adventure- wanting to know & understand more about the hospitality service industry.
Diversification- wanting to open up more avenues for reveues due to sheer profit motive thus considering opening up a hospitality service business.
passion to work ,with having a good character, make customers feel good, happy and eager to come again back to the same restaurant....
Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest.
The need to make customers happy and understanding their needs to do so
passion to work and serve people and making them feel good about your hospitality
A strong passion to deliver Customer Service
The first thing I think of is Empathy
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