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How to excite employees To Train Better (Fast)?

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Question added by MADE ElKHBIRY , Food & Beverage Operations Manager & Ready for new challenge immediately , السابق Operations Manager
Date Posted: 2016/06/28
MADE ElKHBIRY
by MADE ElKHBIRY , Food & Beverage Operations Manager & Ready for new challenge immediately , السابق Operations Manager

Since it is common for current F & B employees to have a part in training new employees, making sure that enthusiasm and brand messaging is delivered the way you would want it to be is sometimes a difficult task. Your trainers maybe saying all the right things in front of you and injecting less than flattering remarks when you step away. Because most employees use their restaurant jobs to accomplish other goals, they are less invested to begin with and don't value your restaurant the way that they should. When these employees train the new people they are quick to point out managerial and operational problems, highlight everything that may be wrong with your business and share why they are only in the business in order to get to their end goal. It is a frustrating scenario for everyone involved and dealing with it myself for several years this is what I came up with and wrote for my fellow managers: Try telling your Servers, Bartenders, Bussers And Hosts Or Hostesses: "How you train new employees will directly impact your income and how hard you have to work every day. Would you like to correct fewer mistakes, enjoy a fun upbeat team environment, make twice as much money and have a more solid co-workers supporting you 100% of the time? It’s all in how you train the new hires.

 

Training is everything and the more you train new hires to appreciate your restaurant, it’s owners, managers and it's team, the more you are actually training them to support you, make money FOR you and bolster you when you need help. If you train new employees that yours is an average restaurant with short comings, has short tempered co-workers, short sighted managers, bad staff meals, inconsistent or slow kitchen staff, inattentive or micromanaging owners or managers, and ignored equipment repairs, you will actually be doubling your own work load and you don't even know it. You will actually be training your new team to bring you down when you need to be brought up.

If you incorporate eye-rolling or sarcastic remarks in your training you are  actually teaching any new hire to work less, feel unenthusiastic, sell less, create short-cuts, look for ways to create smoke or text breaks instead of keeping side-work, customers and sales flowing or ever helping you when you need it. You will make less money and work harder when you train with indifference or disdain. New hires will be less effective and less productive and actually cost you time and money if you highlight anything but the very best of the restaurant. You actually now control the mood, the spirit and new income of the entire restaurant when new employees are in your hands. You should not take this responsibility lightly.

Showing new hires the tricks to check your phone mid-shift, chew gum, be disrespectful to managers or stand in front of a computer when you have no orders to put in instead of helping to run food or drinks or engage new guests in order to book future reservations speaks volumes to the person you are training and the people watching you. When your new co-workers do these things, they will find themselves in “hot-water,” eventually let-go and you will have to start training someone new all over again which means twice as much work before you to get a team-member up and running and contributing equally to the pool. Attitude is everything and if you want the absolute most money (even if you only plan to be in this business for another week, training new employees to appreciate all of the amazing things about your restaurant, training them to constantly look for something to do, restock, run, clear, carry, double check or find a customer to engage with and get a new reservation will directly create an environment of positiveness, support and more sales. Your new employee can make sure you make more money and guarantee you that you are always are welcome based on how much effort and energy you put in to each conversation with them. Leave the negativity, the side comments and bullying to people of less caliber who may just be going through “something” or on their way out themselves and focus on the new way to make more money by supporting, exciting and teaching team-members to be their absolute best. Isn’t that what you want for yourself? To be the best and make the most money?  Then train your new co-worker that this is the absolute best restaurant to work for, these are the best people to work with and the best people to work for. The systems that are in place here make it easy to make money, unlike most restaurants this is a well-oiled machine and when all the parts move together it creates amazing experiences, money, friendships and feeds your future dreams. That while other restaurants come and go, try and fail, offer discounts and Groupons to get customers through the door, they can do better and be better. They can help create an ever growing clientele by engaging customers to return, not take short cuts, pitch-in and help the team be better but that can only happen with your supportive, enthusiastic, high-caliber training. With your training they can create bigger spending, nicer, repeat, regular, effortless, fun customers for your team’s entire future."

Tell your staff to train for the best, expect the best and be the best. How you do anything is how you do everything and training the people around you to create money, time and wealth for you is what the smart people do. Not so smart people create animosity, hardship and ill-will for themselves and the people around them and subsequently cost themselves money. Help your employees create the best for themselves by being the best and sharing this with your staff.

 

ahmad alkiswanee
by ahmad alkiswanee , مبرمج / مصمم , خوخ للبرمجة والتصميم

the first right step is when you select your employees , passioned ones will love their job , and their passion will lead them to perform better eitther in work or in training to have new skills , ---------------------------------------------------------------------------but what if you already have some team members and want to make them training fast ??one of the solutions is considerd in the previuos question .. build the team correctly and make all the member feel that the are living in a amazing family :) .. and try to not lose the team spirit which is the most important motivator in team work , ------------------------------------------------------------------------after that try to give the faster trainers badges , prizes .. etc you can make a nice board of the best trainer of this week and may be you can give them small extra money .. some times few impressive words from you as a leader .. will do the job 

Mohammed Ali Al Meshwal
by Mohammed Ali Al Meshwal , مدير موارد بشرية , شركة معارض الخربجي

The competition

The stimulus

Discovery the capabilities

Sadeq Al-Abbad
by Sadeq Al-Abbad , Service Specialist , Halliburton Energy Services Inc

l full agree with ahmed and emad

Rami Assaf
by Rami Assaf , Plant Manager , Al Manaseer group

i am agree with mr emad answers

ghazi Almahadeen
by ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks for the invite ............................ agreed with the answers Mr. Ahmed

Duncan Robertson
by Duncan Robertson , Strategy Consultant , Duncan Robertson Consultancy

Easy.  Just pay double wages during training time, with triple wages for anybody who exceeds pre-set hurdles.

I agree  with  your  answer .

Mousab Al Nokkari
by Mousab Al Nokkari , Engineering Manager , Al Majaz Engineering Consulting Office

 

Thanks for invitation ,,,

 

·         Explain to them that training results will be in consideration during evaluation process for regularly salary increment suggestions.

 

·         Motivate the 1st  trainees.

 

·         Provide the best environment for training course location.

 

Best Regards

 

 

 

Thanks for invitation -

Agree with Mr. Ahmed answer .

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