Register now or log in to join your professional community.
Meeting quality expectations as defined by the customer
Integrated organizational effort designed to improve quality of process at every business level.
Quality defining in5 ways:
1. Conformance to specifications - Does product / Service meet targets and tolerances defined by designers?
2. Fitness for use - Evaluates performance for intended use
3. Value for price paid - Evaluation of usefulness vs price
4. Support services - Quality of support after sale
5. Psychological - Ambiance, prestige, friendly staff
Integrated organsational effort designed to improve quality of process at every business level is TQM
(TQM) describes a management approach to long–term success through customer satisfaction.
Agree with expert ansewrs above
A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improvingprocesses, products, services, and the culture in which they work.
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.