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When you answer a call, and the customer really needs to resolve the issue with another department, it's your responsibility to make sure the customer reaches someone who can help.
Sure, you Can't hang up until you make sure that the customer is connected to the right person .
True .
Thanks
It is True ......................................
Answer is true <<<<<<<<<<<<<<<<<<<<<,
I leave the answer to the experts, specialists in this field
True, you must answer the call, and give solution , to the problem.
Thanks for the invite ............................ true
True of course. It is the customer service job to help and direct the customer in the best way possible. If the customer cannot reach the demanded department the customer service employee should help the customer reach a solution even if it means directing the call to higher ups. if that does not please the higher ups then they do not have any idea on what customer service means and that's what we see in today's companies: the failure of customer service.
I think that. ...True. .
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