What is ITIL and how does it help IT Processes?

rationalization will streamline a process, a group or a company to increase its economic efficiency or to improve its functioning. It is accompanied by the use of mathematical ratios, performance indicators, which measure the key points of its operation.

ITIL is a public framework that describes Best Practice in IT service management .It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This focus is a major factor in ITIL’s worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organizations deploying the techniques and processes throughout their organizations.

It stands for Information Technology Infrastructure Library, ITIL uses a proven, systematic approach for evaluating different IT departments. The benefits can include reduced costs, improved functions, professional standards, better overall productivity and greater customer satisfaction. Managed IT services use ITIL to identify IT problems, create a management plan and then deliver the appropriate services to reach the company’s goals. ITIL also helps in getting the process stremlined by getting the various value add to the project with the help of metric and dashboards. 

ITIL stands for Information Technology Infrastructure Libarary. ITIL is a set of best-practice processes to manage and deliver IT services to the customers in an effective way. It helps maximize the value to the business by aligning IT resources to the business needs.

It helps IT department to deliver required business services in technological way, instead of delivering only technology. The 5 highly integrated ITIL lifecycle phases are: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.

Since the practices are based on Service Management pricipals, it helps launching services in further divided phases or as we call it, Soft Launch. This helps businesses to meet and exceed their Service goals within a highly planned and integrated environment.