Register now or log in to join your professional community.
Communication is the best tool for customer service industry. And recognizing the customers every single time they visit us is the best gesture we can provide.
Module Title
Content Areas
Competencies
Attitudes for Service
Building Customer Loyalty
Attitude, External Awareness, Customer Experience
Communication, Influence, Interpersonal Skills, Stress Management, Adaptability
This is one of the best customer service training courses
Coaching a Service Team
Leading an Effective Service Org.
Accountability, Leadership, Customer Experience
Communication, Interpersonal Skills, Results Oriented
This is one of the best customer service training courses
Complaint Resolution
Building Customer Loyalty
Conflict Resolution, Customer Experience
Attitude, Communication, Interpersonal Skills, Stress Management
This is one of the best customer service training courses
Create Loyal Customers
Building Customer Loyalty
Interpersonal Skills, Customer Experience
Initiative, Customer Acquisition. This is one of the best customer service training courses
Cross and Up Selling
Service-Based Selling
Customer Acquisition, Customer Experience. This is one of the best customer service training courses
Communication, Influence, Interpersonal Skills
Customer Follow Through
Service-Based Selling
Communication, Customer Experience
Creative Thinking, Interpersonal Skills, Customer Acquisition. This is one of the the best customer service training courses
Effective First Impressions: Face to Face
Building Customer Loyalty
Customer Acquisition, Customer Experience
Attitude, External Awareness, Professionalism. This is one of the best customer service training courses
Generate Customer Interest
Service-Based Selling
Customer Acquisition, Customer Experience
Communication, Interpersonal Skills, Adaptability. This is one of the best customer service training courses
Internal Customer Service
Service-Based Selling
Influence, Customer Acquisition, Customer Experience
Communication, Creative Thinking. This is one of the the best customer service training courses
Internal Customer Service
Internal Customer Service
Conflict Resolution, Adaptability
Attitude, Change Management, Interpersonal Skills, Professionalism, Stress Management, Customer Experience. This is one of the best customer service training courses
Manage Customer Expectations
Building Customer Partnerships
Interpersonal Skills, Customer Experience
Attitude, Communication, Conflict Resolution. This is one of the the best customer service training courses
Overcome Obstacles to Customer Service
Leading an Effective Service Org.
Accountability, Leadership, Customer Experience
Communication, Interpersonal Skills, Results Oriented. This is one of the best customer service training courses
Referrals
Building Customer Partnerships
Interpersonal Skills, Customer Experience
Professionalism, Customer Acquisition
Service to Sales
Service-Based Selling
Customer Acquisition, Customer Experience
Communication, Influence, Decision Making
Suggestion Selling
Service-Based Selling
Customer Acquisition, Customer Experience
Creative Thinking, Initiative, Professionalism
Telephone Skills - Inbound
Telephone Service
Communication, Customer Experience
Attitude, Interpersonal Skills, Customer Acquisition, Adaptability. This is one of the best customer service training courses
Telephone Skills - Outbound
Service-Based Selling
Customer Acquisition, Customer Experience
Attitude, Communication, Interpersonal Skills
Telephone Skills: Inbound and Outbound
Telephone Service
Communication, Customer Experience
Attitude, Interpersonal Skills, Customer Acquisition, Adaptability. This is one of the best customer service training courses
I recommend Emotional Intelligence course ,this will help your employees to :
The following courses are useful for service employee:
You should encourage them to learn and understand the first steps of customer service and it also depends on what industry your working in as customer service in a restaurant is very simliar to customer service of a fashion retail store but its not the exactly the same.
customer service
is also a challange role in between industry and sale,
importan is to understsnd what do customer needs,
or how do you make your service training courses to encourage
employees needs.
Best customer services include Good Communication skills, Positive body language and Facial expression, professional dressing, behavior and environment. Good knowledge about product and company policies.
So trained your staff in office etiquette, Communication/Soft skills (language, etc.), product knowledge, Companies policies and procedures, Customer Services etc.
Listening
Communication Skill
Objection Handling
I think instead of asking them to join any course or school, you must conduct personality development and customer service skills session weekly using power point and personal training. Review their performance every 3 months and provide feedback accordingly. If you think you cant do this at least hire an expert in this domain for your company. Hope this helps!
Relational Leadership.first of all you are as head of customer service department need to be "" He is always there whenever we need him and, I mean, he knows his job, he knows it well . . .I think he gives us a lot of room to grow and learn from each other, not in a negative way or calling or yelling in public like some of them do – who will embarrass you, putting you aside.""after that ( at the second phase) you have to give your employees some courses in communications of leadership skills based on dialoge communication practices.because the dialogue means: you have to talk WITH people, not TO them.Best Regards
The First aspect which is required is patience level which is one of the most important thing, One has to have the patience to listen to the quires of the customer. The next thing is giving an clear reply to the quiry asked and findingout whether the customer is satisfied by the answer.
Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.