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CaaS is a terminology given in telecom industry as Communication as a Service. The Voice-over-Ip (VoIP) follows a same delivery model. CaaS can offer the enterprise user features such as desktop call control, presence, unified messaging, and desktop faxing. In addition to the enterprise features, CaaS also has a set of services for contact center automation that includes IVR, ACD, call recording, multimedia routing (e-mail and text chat), and screen pop integration.
Communications as a Service (CaaS) is an outsourced enterprise communications solution that can be leased from a single vendor. Such communications can include voice over IP (VoIP ) or Internet telephony), instant messaging (IM), collaboration and videoconference applications using fixed and mobile devices. CaaS has evolved along the same lines as Software as a Service (SaaS).
The CaaS vendor is responsible for all hardware and software management and offers guaranteed Quality of Service (QoS). CaaS allows businesses to selectively deploy communications devices and modes on a pay-as-you-go, as-needed basis. This approach eliminates the large capital investment and ongoing overhead for a system whose capacity may often exceed or fall short of current demand.
CaaS offers flexibility and expandability that small and medium-sized business might not otherwise afford, allowing for the addition of devices, modes or coverage on demand. The network capacity and feature set can be changed from day to day if necessary so that functionality keeps pace with demand and resources are not wasted. There is no risk of the system becoming obsolete and requiring periodic major upgrades or replacement.
communication as a service
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CaaS Basically used for any kind of communication as a Service like FoIP, VoIP & UC
No. I do not.
Mostafa, Have you implimented CaaS. Please let me know more details for the implimentation. It would be helpful for future implimentations
its considered to be under SaaS Category as its regarding the VoIP (Comucication as a Service)Service so its a like Software as a service
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