What kind of soft skills training courses should companies provide for their customer service teams in order to improve their performance?

Communication skills

Improving customer service

Enhancing employee motivation

Teamwork

Problem solving

Handling challenging behaviours

MBTI - know your type course

I believe as a customer service team a team member must know about following:

1. Identifying customer needs
2. offering solutions
3. Communication skills
4. Handling customer/client complaints
5. Taking feedback with positive attitude

1. Key terminology in sales

2. Post-sales activities and care for customers, CRM

3. Consumer behavior and psychology of sales

4. Types of CRM situations/ managing customer through CRM positions

 

* Customer service training * Attitude for service * Problem resolution * Communication skills * Systems using training * Presentation skills * Cross cultural knowledge

soft skills problem solving negotiation skills

USB: Understanding Service Behavior.

Customer service essentials

Effective communication skills 

Problem solving skills 

Team work

Stress management

Time management

always be connected

communication skills

 

 

communication Skills 

Public speaking 

Time Managment 

emotional intelegent 

communication , team collaboration, flexibility, critical observation, problem solving, time management

stress management

customer focus

Critical and innovation skills

Decision Making