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how to create template for maturity process?
· The model contains questionnaires – one questionnaire for each of the ITIL processes and four ITIL functions.
· Each questionnaire includes: Course /purpose demographic questions
Course/ generic attributes
Process/ specific attributes
Process/function outcomes and outputs
Interfaces and inputs.
· The service calculates the maturity of each process or function from answers to the questions within these questionnaires. All questions have two possible responses – ‘Yes’ or ‘No’ and each question corresponds to one of the five levels of maturity defined by ITIL:
· 1. Initial· 2. Repeatable· 3. Defined· 4. Managed· 5. Optimized.
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