Which of the following is not an appropriate measure of quality? A. Market share. B. Delivery performance .C. Customer satisfaction. D. Raw materials costs. and Why ?

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by Hashem Aseer , مدير قسم التسوية و الاداء , Abu Dhabi Transmission & Despatch Company (TRANSCO)

Delivery performance, since it is not reflect or judge the Quality as the other did .

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