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As a secretary my question is: "Why is it important to answer a telephone call?"
As soon as possible with no delay.
mostly on the second ring but again it depends on the situation what kind of assignment we are into. but utlimately our goal is to answer the goal
Most of the time I attended the call at second ring but some time i attended on first ring when my boss is in my room for dictation and I don't want to stop the dictation so tried to complete the inquiry soon on telephone
As one of the proper telephone etiquette, a call must be answered after the third ring but normally and in reality most people answer the call on its second ring which is must better so the caller won't have to wait for long. Answering a telephone call properly and promptly matters because it reflects the company's image on how you deal with clients and other parties. It also shows that you values the time of the caller.
For me, it doesn't matter how many ring as long as you take the call and answer it.
It will also depend if you're busy and in the middle of something really important, of course you would not take the call though you've heard it. But, for example you are available and notices the phone is ringing... don't wait for anything, just take that call and that's it.
Perhaps, if you're tel. operator of Nine-One-One emergency hotline, the rule will be IMMEDIATELY!
The rule usually is to answer after the third ring call , but I always answer after the second ring call . Because the way you handle the telephone reflects on you and your company, firm, or department. These guidelines will help you project individual professionalism in your job and an overall image of professionalism for your company. The most successful approach to telephone usage is to place importance on the caller, not on ourselves. Always be courteous and helpful so the caller will feel good about calling.
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