What you will do if the customers are insisting to issue documents which is against the procedure and compliance?

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Janet Villanueva Tejares
03-July-2013

Customer Interface Customer Events Customer Experience Procedure Review Customer Service Skills

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Date Posted: 2015/11/28

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Saif el-deen Jamal

by Saif el-deen Jamal , Customer Service Officer , Capital Bank Of Jordan

It is easy and simple i will refuse to do such a thing cause at the end the Customer will get what he need and CSO will get Warning from the management and can lead to get fired from work and if it is bad for the bank it can cause lawsuit ,,, that risk personally i wont take it

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