What is the best method to handle an irate customer?

Question added by Milu Elizabeth Thomas , Customer Service Coordinator , NESTLE WATERS FACTORY H AND O LLC
Date Posted: 2015/11/23

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by Monico Jimenez , Technical Support Representative (TSR) , Microsoft Services/Stream Global Services Company

Always stay cool and polite.

by marwan Mohamed , Executive rental salesman , A.S.B. Eat. for rental heavy equipment

Know that topic very well and choose the easiest way to be Honest with clients

How do you handle irate customers which at the same time giving them customer satisfaction?
Top Answer: I think what we need to understand is customers are not Irate but the situation they going through drives ... See More

Answers (3)
How do you handle irate customer?
Top Answer: 1. Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by ... See More

Answers (2)
How to properly handle irate customers?
Top Answer: The most obvious is not to become irate yourself. Continue to be professional, take an actual interest in ... See More

Answers (1)
How to handle irated customers?
Top Answer: - Listen with interest - Listen with respect - Listen and write notes - Do not put your self in the defen ... See More

Answers (8)

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