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Does good customer care cost money?

Customer Service
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Question added by Michael Flor Tangob , Customer Service Representative , Pan Emirates Home Furnishing
Date Posted: 2013/04/26
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Tarek Moustafa
by Tarek Moustafa , Legal Manager , Nirvana Holding

it has to be so , customer care is a core role in the company .

Deleted user

It depends on the industry.
I found the following article to be very helpful.
http://www.post-gazette.com/stories/business/news/good-customer-service-costs-money-some-expenses-are-worth-it-and-some-arent-457175/

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