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In issue resolution what makes a customer care? And how do you handle complicated issues?

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Question added by Andrew Inamekwe , Customer care representative , Ison bpo (airtel Nigeria)
Date Posted: 2015/09/20

The most effective way to handle complicated issues in customer service is to make sure you're prepared for them. It is extremely important that you have an idea of what kinds of issues may arise in your work and speak to your manager ahead of time in order to find possible solutions should these mishaps occur.

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