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How do you develop or coach a staff to be able to do more, to expand outside the BAU or day-day tasks, to go to the next step when s/he doesn't have any interest and all s/he wants to do is BAU.
Development should not be a choice or even a conscious decision it should just be part of the daily routine of a communities of practice and continuous learning environment. With good leadership staff are continuously coached, mentored, supported and given positive encouraging feedback. If you want to teach a child to type you don't give them a typing book they will not bother to read it, instead give them an activity to do writing about something they are interested in and for certain they will develop typing skills without knowing they were supposed to learn typing. If you want to teach someone management skills do not tell them they must learn but give them daily opportunities to be responsible for little tasks until they eventually find they know all the duties of a manager.
first things first u must ask this question to one of the staff your dealing with.Why do we need to work?in that case you would know whats her side her intentions having a work and you will provide her/him such answers and you can make him out of his/her shell..if you see there's something wrong with the person being a person you can talk with them and share with them your experinced in short you are giving a person a possitive vibes how to attain life sucess .
People are individuals and not every individual feels comfortable to work outside daily business. They love what they do and get - sure, that does not support any promotion and sounds strange for most of us. Years ago I had such people in my organization. After several unsuccessful efforts to setup a development plan with them I asked my manager what to do. His answer sounds somehow wise to me: "You can put a pig on the takeoff runway and push it as much as you want, you will never make it fly." It is a fact that you cannot develop everybody.
To appreciate and encourage them, give them more responsibilities, let them feel they are equally important and they can perform it.
Please don't use abbreviations in your question without defining them. What is BAU? Is it business as usual? I suppose it could be but I don't know.
If the staff don't want development it is a symptom of a much more serious problem. Most likely, the staff have been severely demotivated by incompetent management. Other possibilities could be that the staff are aware that the company is on the point of going bust, or personal issues.
Edit: another possibility is that that staff perceive the development under consideration as irrelevant, taking their career in a direction they don't want to go, or potentially unfair (leads to more (or more demanding) work for same pay).
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