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At the restaurant, there is a scenario that customer is complaining about serving time and they angry, what can we do if they saying bad words?

Marketing Customer Interface Customer Experience Scenario Analysis Communication Skills
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Question added by Eleine Valeza , CASHIER , Ferinos Restaurant, CALTEX GASOLINE STATION, and BONCHON CHICKEN PHILIPPINES
Date Posted: 2015/09/10
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Mehboob Ali Laghari
by Mehboob Ali Laghari , Social Mobilization Team Incharge , TRDP-European Union

Tolerance/politeness shows your professionalism since you are bound to serve better. However, make best efforts to convince him/her. and assume that your staff needs professional training on problem solving. 

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